Shipping Policy
Nightscaping can ship to virtually any address in the world. Please note that there are restrictions on some products due to the size and weight that may limit Nightscaping’s ability to ship to some international destinations. Nightscaping is also unable to ship to PO Boxes and select rural routes. A valid and verifiable address must be provided for delivery of products.
When an order is placed with Nightscaping, estimated shipping and delivery dates will be provided based on the availability of the items and the shipping options. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items Nightscaping sells are weight-based. The weight of any such item can be found on the Nightscaping website. To reflect the policies of the shipping companies, all weights will be rounded up to the next full pound.
Warranty / Damage Disclaimer
Warranty coverage is extended to the original purchaser (i.e. Customer) and is non-transferable. Nightscaping is not responsible for stolen or missing items that are left by UPS or any other carrier at the Customers place of business or residence that are not signed for. Please request a delivery signature when ordering if needed.
Lamps and sensitive items with glass inserts are purchased at the Customers own risk. Nightscaping makes every possible effort to carefully wrap and package sensitive parts for the shipping process, however, we are not responsible for any damages as a result of carrier mishandling.
If the packaging is damaged upon receipt, please inspect the items for damage immediately. If any damage has occurred during shipping, the carrier bears the responsibility for this damage and restitution should be sought directly with them. Nightscaping will replace or repair the effected parts at its discretion. Additional charges and shipping fees may apply. If products are received that have been damaged in transit, Nightscaping will help the Customer receive reimbursement from the carrier.
Returns
Nightscaping® Customers may return most new, un-opened items with a 15% restocking fee. Products may be returned for credit only if unmarked, unopened, in the original sealed packages. To be eligible for credit, items must be within 90 days of original purchase date. All products that are unmarked, unopened, and in the original sealed packages that are 90+ days old are not accepted by Nightscaping for return. Nightscaping reserves the right to reject any product returned more than 30 days after the invoice date. Buyer will be responsible for return freight. Buyer shall be responsible for any freight loss or damage during return. Nightscaping will pay the return shipping costs if the return is a result of Nightscaping’s error (i.e. If incorrect or defective products are received).
Nightscaping will provide a refund within two to four weeks from the date of receiving the returned products back in undamaged and re-sellable condition. This time period includes the transit time to receive the return (5 to 10 business days), the time it takes to process the return once it is received (3 to 5 business days), and the time it takes the bank to process the refund request (5 to 10 business days).
To return an item to Nightscaping® please email info@nightscapingusa.com. An RGA number will be generated and provided so the products can be returned successfully to Nightscaping®.
