Audio Bollard

Return Policy

Nightscaping® Customers may return most new, un-opened items within 15 days of delivery for a full refund to avoid a 30% restocking fee. Products may be returned for credit only if unmarked, unopened, in the original sealed packages. To be eligible for credit, items must be within 90 days of original purchase date. All products that are unmarked, unopened, and in the original sealed packages that are 90+ days old are not accepted by Nightscaping for return. Nightscaping reserves the right to reject any product returned more than 30 days after the invoice date. Buyer will be responsible for return freight. Buyer shall be responsible for any freight loss or damage during return. Nightscaping will pay the return shipping costs if the return is a result of Nightscaping’s error (i.e. If incorrect or defective products are received).

Nightscaping will provide a refund within two to four weeks from the date of receiving the returned products back in undamaged and re-sellable condition. This time period includes the transit time to receive the return (5 to 10 business days), the time it takes to process the return once it is received (3 to 5 business days), and the time it takes the bank to process the refund request (5 to 10 business days).

To return an item to Nightscaping please email info@nightscapingusa.com. An RGA number will be generated and provided so the products can be returned successfully to Nightscaping.

Shipping Policy

Nightscaping can ship to virtually any address in the world. Please note that there are restrictions on some products due to the size and weight that may limit Nightscaping’s ability to ship to some international destinations. Nightscaping is also unable to ship to PO Boxes and select rural routes. A valid and verifiable address must be provided for delivery of products.

When an order is placed with Nightscaping, estimated shipping and delivery dates will be provided based on the availability of the items and the shipping options. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items Nightscaping sells are weight-based. The weight of any such item can be found on the Nightscaping website. To reflect the policies of the shipping companies, all weights will be rounded up to the next full pound.

Warranty / Damage Disclaimer

Warranty coverage is extended to the original purchaser (i.e. Customer) and is non-transferable. Nightscaping is not responsible for stolen or missing items that are left by UPS or any other carrier at the Customers place of business or residence that are not signed for. Please request a delivery signature when ordering if needed.

Lamps and sensitive items with glass inserts are purchased at the Customers own risk. Nightscaping makes every possible effort to carefully wrap and package sensitive parts for the shipping process, however, we are not responsible for any damages as a result of carrier mishandling.

If the packaging is damaged upon receipt, please inspect the items for damage immediately. If any damage has occurred during shipping, the carrier bears the responsibility for this damage and restitution should be sought directly with them. Nightscaping will replace or repair the effected parts at its discretion. Additional charges and shipping fees may apply. If products are received that have been damaged in transit, Nightscaping will help the Customer receive reimbursement from the carrier.

Product Finish and Damage Disclaimer

Nightscaping products are constructed of natural, raw materials such as copper, stainless steel, bronze and high-grade steel which are subject to natural aging over time that will create an aged patina. Naturally, some materials are subject to fading in extreme conditions. Nightscaping’s natural raw steel products will arrive with a “young” finish and you may experience some rust bleeding for a few months until the natural, hardened mature rust finish has set. Please take care not to place the fixture on any surfaces that will be negatively affected by the iron oxide bleeding that may occur through this initial finishing process.

Nightscaping also offers its products with a powder coated finish. This finish is warrantied from defect from a period of 5 years from the date of purchase. Physical damage to the fixtures which results in a chipping of the powder coated finish or incorrect installation procedures may void the finish warranty of the product at Nightscaping’s sole discretion. Powder coated product can be returned to Nightscaping at any point in time for refinishing if desired. Email info@NightscapingUSA.com for pricing and details.

Any product damage resulting from vandalism, negligent abuse or an act of God which is beyond the normal aging and wear of the product determined by Nightscaping to be beyond the ordinary use (excessive) shall void any, and all warranties herein either expressed or implied.

Claims Disclaimer

To replace a product that is suspected of having a warranted defect, the original Customer must contact Nightscaping and obtain a return goods authorization (RGA) and ship FOB destination to the Nightscaping Manufacturing Center identified on the RGA. The original owner must include proof of purchase, original purchaser's name, return address, and a detailed description of the parts or products considered to be defective. The Customer is responsible for the cost of labor to remove, repair, and re-install any product.

Nightscaping reserves the right to have a Nightscaping authorized technician inspect the installation prior to removal of product to verify any defect claim when applicable. If any of the warranted products are found by Nightscaping to be defective, such products will, at Nightscaping’s sole discretion, be replaced, repaired, or refunded less an amount directly attributable to the Customer’s prior use – such use to be calculated as a percentage of published estimated life.

Repaired or replaced product will be returned prepaid according to the shipping information provided by the original Customer as noted on the RGA. The parties hereto expressly agree that Customer’s sole and exclusive remedy against Nightscaping shall be for the repair, replacement, or refund of defective products as provided herein.

This warranty extends only to product ownership by original purchaser (i.e. Customer) and is not transferable whether to heirs, subsequent owners, or otherwise. This warranty does not cover labor or any other expenses to remove or install any defective, repaired, or replaced product.

This warranty does not apply to any products that have been subject to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, improper installation, acts of God, improper packaging of returned products, modification, lightning strikes, voltage surges, or operating voltages in excess of +/ – 10% of the standard supply voltage of 120 volts or 230/240 volts AC, 50/60 Hz.

The forgoing warranty is in lieu of all other warranties expressed or implied including those of merchantability, fitness, or for any particular purpose or infringement. Original Customer shall in no event be entitled to, and Nightscaping shall not be liable for, indirect, special, incidental, or consequential damages of any nature, including, but not limited to, loss of profit, injury to reputation, and/or loss of customers. No employee or agent of Nightscaping may extend, modify, and /or change the terms of this warranty.